Returns
Returns without the small print
You have 7 days from delivery. Below is what we can take back and how the money returns.
Time to decide
From the day the parcel is delivered, not from the day you ordered.
Refund time
After the returned item is back with us and has passed inspection.
If it broke
And an unbroken unboxing video for a breakage or a dead unit.
Asking for a return
Write to care@prepkitchengear.shop inside the window. We issue a return authorisation within 1–3 business days, along with the address to send it back to.
Do not post the item first and tell us afterwards; without the authorisation on the parcel we may not know whose it is.
What we accept
Unused and in its original packaging, with every piece, insert and the invoice. Anything we cannot pass to the next customer as new is not a return we can accept.
Not returnable
- products that have clearly been in use
- anything sent back without all its pieces and its inner packaging
- heavy goods returned outside the packaging they arrived in
- final-sale lines, flagged on the listing before you buy
- gift cards, which cannot be refunded
Arrived damaged or not working
Video the unboxing from sealed carton to item in hand. With it, a replacement is quick; without it, we are guessing and so is the courier.
Let us know within 48 hours and attach the video plus a photo of the outer box. Replacement or full refund, and no return cost to you.
We should say plainly that this is not a guarantee against later faults. It is about the state of the goods when they reach you.
The refund itself
Once the item is back and has passed inspection, the refund is approved and processed within 12 business days to the original payment source. A prepaid order returns to the same UPI handle or bank account. For a Cash on Delivery order we collect your bank or UPI details in writing first, because there is no prepayment to reverse.
Cancelling before anything ships is a different and simpler route: see the Cancellation Policy.